Customer Care

At NOVOMATIC Africa we are passionate about building and maintaining customer relationships, whilst continuously striving to provide unmatched service excellence through our quality products and personalized touch.


Our Team is committed to provide our customers with a full range of value-added services and solutions such as:

1) Onsite installation and operational testing of our gaming equipment.

2) Executing the preparation and shipment of spare part kits.

3) Customer support, service and repair of installed equipment.

4) Technical training of Slots Managers, Technical Managers and technical staff on site or at our in-house training facilities.

5) Providing information regarding technical product customisation / personalisation. Please feel free to contact our team of service professionals to discuss your needs, ideas, suggestions or any technical matter regarding our products.